Terms & condition

Welcome to our website. These terms and conditions set out the basis upon which you can visit our website and regulate how you can order and buy goods from our company online.

 

By using our website, and when you purchase a product from us, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacy notice.

 

If you disagree with any part of these terms and conditions, please do not use our website or make any order from us.

 

Please note that our website is intended only for consumers. This website is owned and operated by Aesthipharma Ltd.

 

1. YOU PROMISE US

 

You agree that:
You are over the age of 18 years.


You will have only one Account with us.


You will not pretend to be someone else when you use the Site.


If you link to another site through us, you will read their terms and conditions.


You will not try to get around any things we put on the site to stop or limit access to parts of it.


You will not do anything that might cause our systems to crash.


You will not steal the site or any part of it for use in any other site or application.


You will not try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any of the systems we use.


You will not use our trademarks and/or designs and/or layout before asking us.

 

All Practitioners/Prescriber : Registration and Qualifications

 

By agreeing to our Terms and Conditions you are formally agreeing that you are who you say you are, have undertaken sufficient certified training which accredits you to be able to use the product/s purchased safely & effectively, are appropriately insured and take full personal responsibility for your competence.

 

All relevant training certificates and insurance document, must be uploaded at registration and/or provided when requested.

 

You are also formally confirming you will not purchase any products from Aesthipharma that you are not qualified to use.

 

For prescribers - We reserve the right to undertake checks to ensure you are a fully registered and compliant member of a professional body as claimed; GMC, GDC, GPHC, NMC other.

 

For prescribers - By signing prescriptions, you confirm that you are aware of and accept clinical responsibility for all items prescribed for your patient and that a suitable medical history and appropriate face to face consultation has been undertaken.

 

Prescriber Declaration

 

Each time an order for a product is placed by the Customer, the prescriber (being an appropriately authorised representative of the Customer) shall be deemed to have made the following declaration:

 

1.         I confirm that:


a. the items in this prescription are solely for the use of the patient named in this prescription;


b. I have the appropriate training and insurance for prescribing and administering the treatments in this prescription;


c. the patient has nominated Aesthipharma Limited as their pharmacy for dispensing this prescription;


d. the Customer has obtained the informed consent of the patient to:

•           the ordering, receiving, storing and paying for the items listed in this prescription; and

•           the sharing of the personal information in this prescription (including any patient delivery address) with Aesthipharma Limited;

e. if I consider it appropriate for a qualified practitioner to administer this prescription to my patient under my direction, the named practitioner has been appropriately trained and insured and I consider that practitioner to be competent to carry out such administration;


f. I am fully aware of, and accept, clinical, professional and legal responsibility for prescribing outside the licensed indications of any of the prescribed products (if any);


g. I have informed the patient of any storage instructions relating to the items in the prescription;


h. the consultation and diagnosis leading to the treatment prescribed for this patient is based on my clinical judgement, and I understand that VAT will not be charged on the prescription solely because it is for the healthcare treatment of this patient;


i. I take full responsibility for the items in the prescription on the basis that prescribing them is in the best interests of patient safety and is consistent with professional conduct;


j. I confirm each item ordered on prescription from Aesthipharma Limited is a qualifying medicinal product prescribed for an individually named patient and is intended solely for that patient’s use in connection with their treatment, and will not be used as general clinic stock, for training or demonstration purposes, or for the treatment of any other patient;


k. I acknowledge that Aesthipharma Limited will rely on the information in this Declaration when determining the VAT treatment of its supplies, and I agree to promptly notify Aesthipharma Limited if any order does not meet the conditions for zero-rating so that it can be placed and treated as a taxable (standard-rated) order; and

l. I agree to indemnify Aesthipharma Limited for any VAT, interest and penalties assessed by HMRC which arise as a direct result of any inaccuracy or omission in the confirmations I have given in this Declaration, to the extent that such inaccuracy or omission is within my knowledge or control.

 

2.    I agree to:


a. adhere to the rules set out by all applicable regulatory bodies associated with my practice and procedures, including but not limited to the GPhC, MHRA, HMRC and CQC; and


b. take responsibility for submitting a non-prescription order where the order is not for the healthcare treatment of the patient so that VAT is charged at the standard rate.

 

 

VAT and Prescription Supplies

 

1.         Aesthipharma Limited is registered for VAT in the United Kingdom.

 

2.         Where we dispense drugs or medicines that are “qualifying goods” for the purposes of Schedule 8, Group 12 of the Value Added Tax Act 1994 and HMRC VAT Notice 701/57, and those goods are:
(a) prescribed by an appropriate prescriber for an individually named patient; and
(b) dispensed by us against a valid private prescription for that individual’s personal use,
we will normally treat the supply of those goods as zero-rated for VAT purposes.

 

3.         The Customer acknowledges that, for VAT purposes, a supply may be zero-rated even where the goods are delivered to the prescribing practitioner, non prescribing practitioner, the practitioner’s clinic or another address nominated on behalf of the patient, provided that the goods are dispensed for, and used solely in connection with the treatment of, the individually named patient identified on the prescription and not as general clinic stock or for any other patient.

 

4.         The Customer warrants and represents that each prescription order placed with us:
(a) relates to an individually named patient;
(b) is for drugs or medicines that are prescribed for that patient’s personal use in connection with their treatment; and
(c) will not be used as general stock, for training or demonstration purposes, or for the treatment of any other patient.

 

5.         Where an order does not meet the conditions for zero-rating (including, without limitation, where goods are ordered as clinic stock, for use across multiple patients, for training or demonstration, or for onward supply or resale), the Customer must place the order as a non-prescription / stock order, and accepts that VAT will be charged at the applicable rate.

 

6.         We reserve the right, acting reasonably, to treat any order as standard-rated for VAT purposes where we are not satisfied that the conditions for zero-rating are met, or where required to do so by law, HMRC guidance or any ruling or assessment by HMRC.

 

7.         Nothing in this clause constitutes legal or tax advice to the Customer, who remains responsible for taking its own advice on the VAT treatment of its services and onward supplies.

 

 

 

2. INTELLECTUAL PROPERTY

 

2.1 All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright and such other protection that we feel appropriate.
2.2 Neither the Site nor the Content may be copied, duplicated, reproduced, modified, sold or used, in any way, for any purpose without our written consent.

 

3. DISCLAIMERS

 

3.1 We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectation but we are unable to guarantee that it will.
3.2 We are not able to guarantee that the Site will work with your device or will be secure.
3.3 Whilst we take reasonable precautions to ensure the accuracy of information we publish on the Site, we cannot guarantee its accuracy and suggest that, if any information is important to you, you verify it independently.
3.4 Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions.
3.5 If using the Site causes your device issues, unless we have caused them deliberately or recklessly, we have no responsibility to put them right.
3.6 If you link to another site through the Site, you undertake to make sure that the other site is safe to do so. We have no control over the sites we link to.

 

4. AVAILABILITY OF THE SITE

 

4 .1 We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsible for anything you lose as a result.
4.2 We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.

 

5. LIMITATION OF LIABILITY

 

5.1 As far as we are allowed by law we deny liability for any loss of all kinds which you incur from visiting the Site. You use the Site at your own risk.
5.2 Nothing in these Terms excludes or restricts our liability for death or personal injury, resulting from any negligence or fraud on our part.

 

6. LINKS TO OTHER WEBSITES

 

6.1 We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.
6.2 We are not responsible for evaluating other sites with which we may link from the Site. We have no responsibility or liability for the actions, contents, products or services of other sites. You agree to read and review the terms and conditions and privacy policies of all sites we link to.
6.3 A link to another site does not mean that we endorse or recommend that site.
6.4 We can never guarantee that a link that we offer will work.

 

7. MODIFICATIONS TO THESE TERMS AND CONDITIONS AND THE SITE

 

7.1 These Terms will change from time to time by Aesthi Pharma Ltd and we do not have the resources to let all our visitors know about the changes.
7.2 Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.
7.3 We may change the Site as often as we choose and these Terms will still apply to any changes we make.

 

8. ADDITIONAL TERMS

 

8.1 Operative Law – This agreement under which these Terms operate is made under the laws of England and Wales and that is the only jurisdiction which can govern it.
8.2 Partnership/Joint Ventures – We are not entering into a partnership or co-venture with you.
8.3 Effect of Agreement – These Terms supersede all previous terms and represent the entire understanding between you and us.
8.4 Time of the Essence – Time will not be of the essence in any part of these Terms.
8.5 Unenforceability – If a Court or other body says that any part of these Terms is unenforceable, the rest of them will stand.
8.6 Notices – If either you or we need to give formal notice to the other it must be done by email to the address each of us gives to the other from time to time.
8.7 Entire Agreement – These Terms contain the entire understanding between us. 

 

BUYING TERMS - These Terms apply if you want to buy anything using the Site.

 

1. ACCOUNTS

 

1.1 If you want to order anything from us you must create an Account.
1.2 When you create an Account you promise that:
All information you give us is accurate and truthful.
You will keep this information accurate and up-to-date.
You will not share your Account with anyone else.
You will keep your Account details confidential.
You will not give your username or password to anyone else.
You must log off when you exit the Account.
1.3 We may close your Account at any time and without reason. We will refund any balance due to you if the Account is closed.
1.4 If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account to offset the expenses we have incurred and you will be entitled to nothing.
1.5 If you do anything which we think might be fraud, we may report those actions to the Police and we may keep any balance shown in your Account to cover the costs we are put to in dealing with your fraud.
1.6 You may only have one Account with us.
1.7 You warrant that you are a consumer and are purchasing any service or product as a consumer and not for sale or supply to any third party.
1.8 If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.
1.9 You can cancel your Account with us at any time; all you need to do is to email our customer service team.

 

2. PRODUCTS

 

2.1 We do not offer any medical advice, on the Site or otherwise. Any advice we offer on the Site is general in manner and must be verified by a healthcare professional. You agree not to use any Product until you have taken reasonable precautions that it will not cause you harm.
2.2 Before you use any Products you must comply with all instructions offered with that Product.
2.3 The use of syringes, needles or threads is dangerous. Unless you have prior experience in using them, we strongly suggest that you consult a professional properly qualified to use such equipment.
2.4 We will deliver any products you order in the manner you select using the Site.
2.5 All Product images on the Site are for illustration only and we cannot guarantee that the packaging shown will be what you receive, nor that any colours shown on your screen will be identical to those we upload.
2.6 All measurements/sizes we publish are subject to minor variations in manufacture.
2.7 You warrant that the information that you give to us is accurate, complete and not misleading in any way.
2.8 We do not represent or warrant that any Products will be available from the stocks we hold and we reserve the right to cancel any order from you if we cannot supply the Products in what we in our sole discretion consider to be a reasonable time.
2.9 All pricing information on the Site is correct at the time of going online but we reserve the right to change prices and alter or remove any item we advertise and/or special offers from time to time.
2.10 In the event that prices change during the period between your order being placed for Products and us processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and will have the opportunity to cancel your order with us.

 

3. INTERNATIONAL CUSTOMERS

 

3.1 We are not responsible for import duties and taxes arising on the supply of our services outside the United Kingdom and we will make no calculations or estimates in this regard.
3.2 You agree that you are an importer of record and that you will ensure that your use of any Product we supply is in full compliance with the laws of the country in which you wish to use it.
3.3 You warrant the use of any Product is legal in the jurisdiction in which you intend to use it and will indemnify us against all losses we sustain in the event that you breach this warranty.

 

4. BANK CARD NUMBERS

 

4.1 We will not retain any information relating to your bank or credit cards except the information that you give to us so that we can credit your bank account.
4.2 Our payment gateways may retain information relating to your bank and credit cards, so that they can provide their payment service.

 

5. VOUCHER CODES/DISCOUNT CODES/COUPON CODES

 

We may offer voucher, discount and coupon codes from time to time; they will be effective only on the terms on which they are offered and can be withdrawn at any time.

 

6. COMPLAINTS AND DISPUTES

 

6.1 In the unlikely event that you wish to make a complaint about any product or service we offer, please contact us at superintendent@aesthipharma.co.uk. You must tell us in writing within 14 days of the problem arising, by giving us full details of your dispute or claim.

 

7. OUR LIABILITY TO YOU

 

7 .1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, subcontractors or for fraud or fraudulent misrepresentation.


7.2 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with the order you have placed with us.


7.3 Subject to Clause 9.1, our total liability to you whether in contract, tort (including negligence),breach of statutory duty, or otherwise, arising under or in connection with the provision of any products or services will be limited to the amount paid by you in respect of such product or service.


7.4. We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the Site or any notification sent by us to you will be free of viruses or other harmful components.


7.5 We do not accept any liability or responsibility for the actions or omissions of any third party, including any prescriber which we recommend to you.


7.6 We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity if you use any of our products or services otherwise than in accordance with these Terms.


7.7 We have no liability for any loss or damage which arises from your failure to inform your own doctor or other health care professional or that of any patient for whom you have obtained the Product about that Product or the Services which you order from the Site.

 

8.  Delivery 

 

The Customer acknowledges that it is solely responsible for placing Orders in good time to maintain adequate stock and accepts that any same-day changes made through the third-party delivery agent’s app may delay delivery. The Supplier is not liable for delays caused by third-party delivery agents. If the delivery agent cannot deliver at the notified time for reasons not caused by the agent’s own act or omission, the Customer must rearrange delivery directly with the agent and will be responsible for any reasonable administration charges. For Cold Chain Products, where the Customer must be present to receive delivery, the Supplier accepts no responsibility for loss, damage, or defects arising from failed delivery, and is not obliged to replace or refund such Products. Where the Customer or its representative does not accept delivery, the Supplier has no liability for loss or defects and no obligation to refund or replace the Products. Products will be delivered to the Delivery Location specified in the Order (or otherwise agreed), and delivery is deemed complete once the Products are received at that location. Time of delivery is not of the essence, and the Supplier is not liable for delays caused by Force Majeure Events or inadequate delivery instructions from the Customer. If the Supplier fails to deliver, its liability is limited to the Customer’s reasonable costs of sourcing equivalent replacement goods, minus the price of the Products, and the Supplier will not be liable where failure results from a Force Majeure Event or insufficient instructions. The Customer must notify the Supplier in writing of any delivery failure within seven days of the Order date.

 

9. EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)

 

9.1 We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control.
9.2 If this happens:
• We will tell you as soon as we reasonably can;
• We will do all that we, reasonably, can to minimise the delay;
• If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.

 

 

Referral & Cashback Program –

 

These Terms and Conditions (“Terms”) govern your participation in the Referral & Cashback Program (“the Program”) offered by Aesthipharma (“we”, “us”, “our”). By participating in the Program, you agree to be bound by these Terms in addition to our general website Terms and Conditions and Privacy Policy.

 

1. Eligibility

 

• The Program is open to registered users of our website who are residents of the United Kingdom and aged 18 years or over.

 

• We reserve the right to refuse, suspend or terminate access to the Program at our sole discretion.

 

2. Earning Points

 

2.1. Tiered Cashback System

 

You will earn points for every £1 you spend (excluding VAT, delivery charges, and discounts applied) based on your current tier:

 

• Bronze Tier: 1 point per £1 spent

 

• Silver Tier: 1.5 points per £1 spent

 

•  Gold Tier: 2 points per £1 spent

 

You will begin at Bronze Tier with 0 points.

 

•  Upon earning 25,000 cumulative points, your account will be upgraded to Silver Tier.

 

•  Upon earning 50,000 cumulative points, your account will be upgraded to Gold Tier.

 

Points are added to your account after a qualifying purchase has been confirmed and dispatched. Cancelled or refunded orders will not earn points.

 

 

3. Referral Program

 

3.1. How It Works

 

• You will receive a unique referral link/code to share with friends.

 

• When a new customer signs up using your referral link/code and their account is approved, they will receive 2,000 welcome points.

 

• You (the referrer) will receive 2,000 referral points once the referred friend places and completes their first order.

 

3.2. Referral Terms

• Referrals must be first-time customers with a unique email address and delivery address.

 

• Referral rewards are only granted after order completion and cannot be claimed retroactively.

 

• Self-referrals are not permitted. Abuse of the referral system may result in forfeiture of all points and account suspension.

 

4. Spending Points

 

• Points can be redeemed against future purchases.

 

• 100 points = £1 credit.

 

• Points have no cash value and are non-transferable.

 

• Points cannot be redeemed for cash or used to purchase gift cards or promotional items unless specified.

 

5. Points Expiry and Account Activity

 

• Points do not currently expire, but we reserve the right to introduce an expiration policy in the future with prior notice.

 

• We may deduct points if a purchase is refunded or cancelled.

 

6. Changes to the Program

 

We reserve the right to:

 

• Modify, suspend, or terminate the Program at any time without notice.

 

• Change the earning and spending rules, including tier thresholds and referral amounts.

 

• Adjust any incorrectly allocated points or account balances.

 

• Refuse to honour points in cases of actual or suspected fraud, abuse, or violation of these Terms.

 

Points have no monetary value until redeemed and will not be paid out in cash under any circumstances, including upon program termination or account closure.

 

 

7. Use of the Term "Cashback"

For the purposes of this Program and any associated marketing or promotional materials, the term "cashback" refers exclusively to points or discounts redeemable against future purchases made on our website.

 

•  Cashback does not mean a cash payment, bank transfer, or any monetary reimbursement.

 

•  Points earned through the Program cannot be exchanged for cash under any circumstances.

 

•  Cashback rewards are provided solely in the form of non-transferable store credit, calculated at the rate of 100 points = £1 discount.

 

By participating in the Program, you acknowledge and accept that all references to "cashback" are symbolic of discount-based incentives and do not represent any form of legal tender or cash equivalence.

 

If you have any questions about this Program, please contact our support team at kelsey@aesthipharma.co.uk