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Help Center

Practitioners

Registering as a practitioner

How do I add a patient?

How do I link my account with a prescriber?

Can I have multiple prescribers?

How do I generate a prescription order?

Will I be notified when my prescription has been approved by my prescriber?

Where can I find my prescriptions?

How do I buy items on a prescription?

How do I buy items without a prescription?

How do I check whether my prescription items have been approved by my prescriber and are ready to be purchased?

What should I do if my prescription order has been rejected?

Can I buy items without a prescription?

How will I know which item on the website is a prescription only medicine (POM)?

I have done additional training since making my initial account, where can I upload my new certificates?

Prescribers

Registering as a prescriber

Ordering POMs as a prescriber

How can I approve my own prescription orders?

Where can I find a list of prescriptions that I need to approve?

How is my pin different from my login?

I am a prescriber and have forgotten my pin, what do I do?

Orders

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Refunds and returns

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