Refunds and returns

If you receive a faulty or unfit for purpose product, please do NOT dispose of the product. If the product is disposed of, Aesthi Pharma will not be able to refund or replace the product. We cannot accept any returns that come back without secure packaging. Please contact us via email: superintendent@aesthipharma.co.uk so that we can advise you with the next steps.

We will not be able to accept any returns, unless the item is deemed faulty, incorrect, or not fit for purpose. Once products have left our supply chain, we are unable to ensure that the products are of acceptable quality and have been stored as per manufacturer’s advice. Apologies for any inconvenience caused.

Once an order has left our warehouse, we are not responsible for any changes made by the customer to the courier service. We strongly advised that you are in on the day of delivery, and do not select to leave the parcel in a safe place, due to the nature of the products.